Shipping policy

Last updated: 14 September 2026

At Pakkey Rang, every garment is a piece of art. Some are made on order, others are ready to ship. Timelines depend on what you buy and where you live. We request you to read the following policy carefully before placing your order.

What We Ship

  • Customized, made-to-order: Created after you place the order, as per your specifications. Each piece is unique and quality-checked before dispatch.
  • Pre-made: Ready-to-ship designs in select sizes, with a final inspection before dispatch.

Processing Timelines

  • Customized, simple styles: usually 7–10 business days to make.
  • Customized, complex styles: 10–14+ business days to make. We will share an estimated dispatch date after order confirmation.
  • Pre-made: dispatched in 1–2 business days if your size/design is in stock.

Where We Ship

  • India: all serviceable pin codes.
  • International: Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom and United States. If your country is not listed, please contact us before placing your order.

Delivery Timelines (After Dispatch)

  • Within India: generally 6–8 business days.
  • International: varies by destination and customs clearance. We will share the estimated delivery time and tracking details when your order is dispatched.

Estimated Total Timelines

  • Customized: 13–22 business days within India (making + delivery), depending on complexity.
  • Pre-made: 7–10 business days within India (dispatch + delivery).
  • International orders need additional time for international transit and customs clearance.

All timelines are estimates. We will inform you promptly if there is any change to the expected dispatch date of your order.

Shipping Charges, Currency & Payment

  • Applicable shipping charges are shown at checkout before you make payment. Free shipping may be offered during promotions.
  • All prices on our website are in Indian Rupees (INR), and all orders are charged in INR. For international payments, your bank or card provider converts the amount to your currency and may apply its own exchange rate or fees. Any converted prices shown on our website are approximate and for reference only.
  • We accept prepaid payments by credit/debit card, UPI, net banking and wallets, processed securely through our payment partner Razorpay. Pakkey Rang does not store your card details.

Customs, Duties & Taxes (International Orders)

  • Product prices and shipping charges do not include customs duties, import taxes (such as VAT/GST) or brokerage fees charged by the destination country. These are payable by the customer to the courier or customs authority, usually at the time of delivery.
  • If a parcel is refused or not collected because duties or taxes are unpaid, it may be returned to us. In such cases, we will refund the product price after the parcel reaches us, less the original shipping charges and any return shipping or customs charges we incur.

Tracking

  • Tracking details are shared by email/SMS once your order is dispatched.
  • Tracking may take 24–48 hours to activate.

Delays

  • Weather, natural events, strikes, remote locations, or courier disruptions beyond our control can cause delays. We will keep you updated where possible.
  • If your order is not dispatched within the timeline communicated to you for reasons within our control, you may cancel the order and receive a full refund.

Delivery Issues

  • Please provide an accurate address and contact details. If the courier cannot reach you after repeated attempts or the address provided is incorrect, the parcel may return to us, and re-shipping will require additional charges.
  • If the parcel looks tampered with or damaged at the time of delivery, please record photos/video of the outer package, keep all packaging, and inform us within 48 hours of delivery as explained in our Return, Exchange & Refund Policy.
  • For international orders, you are responsible for complying with the import laws of your country.

For returns, exchanges, refunds and cancellations, please see our Return, Exchange & Refund Policy. All policies are also available together on our Shipping, Return & Refund Policy page.

Contact & Grievance Redressal

Pakkey Rang
Address: F2, 96, Veer Vikram Residency, Devinagar, New Sanganer Road, Sodala, Jaipur, Rajasthan 302019, India
Email: pakkey.rang@gmail.com
Phone: +91 9351437050
Customer care hours: Every day, 8:00 am – 5:00 pm
Website: pakkeyrang.com

Grievance Redressal

In accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, you may contact our Grievance Officer for any complaint regarding your order, shipping, returns or refunds:

Grievance Officer, Pakkey Rang
Email: pakkey.rang@gmail.com
Phone: +91 9351437050
Address: F2, 96, Veer Vikram Residency, Devinagar, New Sanganer Road, Sodala, Jaipur, Rajasthan 302019, India

We will acknowledge your complaint within 48 hours and resolve it within one month from the date of receipt. You may also reach the National Consumer Helpline at 1915 or consumerhelpline.gov.in.