Shipping, Return & Refund Policy
Last updated: 14 September 2026
At Pakkey Rang, every piece is thoughtfully curated and carefully packed before dispatch. We request you to read the following policy carefully before placing your order.
1. Shipping Policy
Every garment at Pakkey Rang is a piece of art. Some are made on order, others are ready to ship. Timelines depend on what you buy and where you live.
What We Ship
- Customized, made-to-order: Created after you place the order, as per your specifications. Each piece is unique and quality-checked before dispatch.
- Pre-made: Ready-to-ship designs in select sizes, with a final inspection before dispatch.
Processing Timelines
- Customized, simple styles: usually 7–10 business days to make.
- Customized, complex styles: 10–14+ business days to make. We will share an estimated dispatch date after order confirmation.
- Pre-made: dispatched in 1–2 business days if your size/design is in stock.
Where We Ship
- India: all serviceable pin codes.
- International: Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom and United States. If your country is not listed, please contact us before placing your order.
Delivery Timelines (After Dispatch)
- Within India: generally 6–8 business days.
- International: varies by destination and customs clearance. We will share the estimated delivery time and tracking details when your order is dispatched.
Estimated Total Timelines
- Customized: 13–22 business days within India (making + delivery), depending on complexity.
- Pre-made: 7–10 business days within India (dispatch + delivery).
- International orders need additional time for international transit and customs clearance.
All timelines are estimates. We will inform you promptly if there is any change to the expected dispatch date of your order.
Shipping Charges, Currency & Payment
- Applicable shipping charges are shown at checkout before you make payment. Free shipping may be offered during promotions.
- All prices on our website are in Indian Rupees (INR), and all orders are charged in INR. For international payments, your bank or card provider converts the amount to your currency and may apply its own exchange rate or fees. Any converted prices shown on our website are approximate and for reference only.
- We accept prepaid payments by credit/debit card, UPI, net banking and wallets, processed securely through our payment partner Razorpay. Pakkey Rang does not store your card details.
Customs, Duties & Taxes (International Orders)
- Product prices and shipping charges do not include customs duties, import taxes (such as VAT/GST) or brokerage fees charged by the destination country. These are payable by the customer to the courier or customs authority, usually at the time of delivery.
- If a parcel is refused or not collected because duties or taxes are unpaid, it may be returned to us. In such cases, we will refund the product price after the parcel reaches us, less the original shipping charges and any return shipping or customs charges we incur.
Tracking
- Tracking details are shared by email/SMS once your order is dispatched.
- Tracking may take 24–48 hours to activate.
Delays
- Weather, natural events, strikes, remote locations, or courier disruptions beyond our control can cause delays. We will keep you updated where possible.
- If your order is not dispatched within the timeline communicated to you for reasons within our control, you may cancel the order and receive a full refund.
Delivery Issues
- Please provide an accurate address and contact details. If the courier cannot reach you after repeated attempts or the address provided is incorrect, the parcel may return to us, and re-shipping will require additional charges.
- If the parcel looks tampered with or damaged at the time of delivery, please record photos/video of the outer package, keep all packaging, and inform us within 48 hours of delivery as explained in our Return, Exchange & Refund Policy.
- For international orders, you are responsible for complying with the import laws of your country.
2. Return, Exchange & Refund Policy
Return, Exchange & Refund Eligibility
Returns, exchanges, or refunds are accepted only in the following cases:
- Wrong article received
- Damaged or defective article received
- Missing article from the order
- Article materially different from its description, images or measurements on our website (or, for customized orders, from the specifications agreed with you)
To be eligible for a return, exchange, or refund, you must provide a clear, continuous, and non-tampered unboxing video of the package. The unboxing video should clearly show:
- The unopened package from all sides
- The opening of the package
- The product(s) received and any visible issue
Without a valid unboxing video, we may not be able to process a return, exchange, or refund. Where a video is genuinely unavailable, we will review other reasonable evidence (such as photos and courier delivery remarks) on a case-by-case basis.
No Return or Exchange for Size Issues
Returns or exchanges are not accepted due to size or fit issues. All available size details and measurements are clearly mentioned on our website. We strongly recommend checking the size chart and measurements carefully before placing your order.
If you are unsure about the size, fit, measurements, or any other product detail, please feel free to contact us before placing your order. We will be happy to help you with any clarification or additional information you may need.
This does not apply if the measurements of the product received differ materially from those listed on the product page. Such cases are treated as an article different from its description.
What Is Not Considered a Defect
- Each piece is handcrafted, hand-painted or upcycled. Minor variations in design, placement, texture or finish, and slight colour differences due to screen settings or lighting, are natural and are not defects.
- Products that have been used, washed, altered, or damaged after delivery are not eligible for return, exchange, or refund.
How to Raise a Request
- Email us at pakkey.rang@gmail.com within 48 hours of delivery with your order number, details of the issue, and the unboxing video.
- For a manufacturing defect that could not reasonably be noticed at the time of delivery, please write to us within 7 days of delivery.
- Please keep the product unused, with its original packaging, tags and labels intact, until your request is resolved.
What Happens Next
- We will acknowledge your request within 48 hours and share our decision after verification.
- If a return is required, we will arrange a reverse pickup where serviceable or share return instructions. Return shipping costs for eligible cases are borne by Pakkey Rang.
- Depending on the case and availability, we will send a replacement or exchange (same design/size), send the missing article, or issue a refund. If a replacement is not available, you will receive a refund.
Refunds
- Approved refunds are initiated to the original payment method within 7 business days of approval (or of receiving the returned product, where a return is required).
- Banks and payment gateways typically take a further 5–7 business days to reflect the amount (may vary by provider).
- Refunds cover the amount paid for the affected article(s), including shipping charges paid for them.
Cancellations
- By you: You can cancel your order within 24 hours of placing it, free of any cancellation charges, for a full refund. After 24 hours, production/packing begins and the order cannot be cancelled, except in case of a dispatch delay within our control as described in our Shipping Policy.
- By us: If we are unable to fulfil your order for any reason, we will inform you and issue a full refund to the original payment method.
- How to cancel: Email us at pakkey.rang@gmail.com with your order number and "Cancel Order" in the subject line.
Additional Rights for Customers in the European Union and United Kingdom
If you are a consumer in the European Union or the United Kingdom, you have the following additional rights, which apply in addition to the rest of this policy:
- 14-day right to cancel: For pre-made (ready-to-ship) items, you may cancel your order without giving any reason within 14 days from the day you receive the item. The rule on size issues and the unboxing video requirement above do not limit this right.
- Exception: This right does not apply to customized or made-to-order items created to your specifications.
- How to cancel: Email us at pakkey.rang@gmail.com within the 14-day period with your order number and a clear statement that you wish to cancel. Please return the item within 14 days of informing us.
- Condition and costs: Items should be returned unused and unwashed, with original tags and packaging. You are responsible for the direct cost of returning the item, unless it is damaged, defective or incorrect. We may reduce the refund if the item's value has been reduced by handling beyond what is necessary to establish its nature, characteristics and functioning.
- Refund: We will refund the price paid, including the original standard delivery charge, within 14 days of receiving the item back (or proof that you have sent it back, whichever is earlier), using the original payment method.
Your Statutory Rights
Nothing in this policy excludes or limits any rights you have under the consumer protection laws applicable to you, including your rights regarding goods that are faulty or not as described.
Important Note
Please inspect your package and product carefully at the time of delivery and record the complete unboxing process without any cuts, pauses, or edits.
This policy helps us ensure a fair and transparent process for both our customers and Pakkey Rang. Thank you for understanding and supporting our carefully curated, one-of-a-kind pieces.
3. Contact & Grievance Redressal
Pakkey Rang
Address: F2, 96, Veer Vikram Residency, Devinagar, New Sanganer Road, Sodala, Jaipur, Rajasthan 302019, India
Email: pakkey.rang@gmail.com
Phone: +91 9351437050
Customer care hours: Every day, 8:00 am – 5:00 pm
Website: pakkeyrang.com
Grievance Redressal
In accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, you may contact our Grievance Officer for any complaint regarding your order, shipping, returns or refunds:
Grievance Officer, Pakkey Rang
Email: pakkey.rang@gmail.com
Phone: +91 9351437050
Address: F2, 96, Veer Vikram Residency, Devinagar, New Sanganer Road, Sodala, Jaipur, Rajasthan 302019, India
We will acknowledge your complaint within 48 hours and resolve it within one month from the date of receipt. You may also reach the National Consumer Helpline at 1915 or consumerhelpline.gov.in.