Refund policy
We create art you can wear. That also means we produce in small volumes or on order. To keep quality high and waste low, our after-sales policy is simple and transparent.
Returns & exchanges
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Customized, made-to-order: No returns or exchanges. Each piece is made specifically for you and can’t be resold.
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Pre-made: No returns or exchanges. Every item is carefully inspected before dispatch.
Exceptions (damaged/defective/incorrect item)
If something goes wrong, we’ll make it right.
What to do
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Email us within 48 hours of delivery at [your email address] with:
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Order number
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Issue details
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A clear unboxing video showing the parcel and product in one continuous shot
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Keep original packaging and labels intact.
What we may offer (case-by-case after verification)
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Repair
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Replacement (same design/size if available)
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Partial refund
Notes
Normal variations in hand-crafted work, slight color differences due to screens/lighting, and minor artisanal marks are not defects.
Items used, washed, altered, or returned without the required unboxing video aren’t eligible.
Cancellations
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You can cancel within 24 hours of placing the order.
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After 24 hours, production/packing begins and cancellation isn’t possible.
How to cancel
Email [your email address] with your order number and “Cancel Order” in the subject.
Refund timelines (when applicable)
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Approved refunds are initiated to the original payment method.
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Banks/payment gateways typically take 5–7 business days to reflect the amount (may vary by provider and country).
Transit damage
If the parcel looks tampered or damaged on arrival:
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Record photos/videos of the outer box and product.
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Retain all packaging.
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Notify us within 48 hours at [your email address].
We’ll coordinate with the courier for resolution.
Contact
Pakkey Rang
Email: pakkey.rang@gmail.com
Phone: +91 9351437050
Website: pakkeyrang.com